FAQs

We mainly carry LG appliances, but we do carry Samsung — and you will find brands such as GE, Whirlpool and Frigidaire on the floor too. Inventory varies by location.

We specialize in the sale of open-box returns and scratch & dent appliances from stores such as Home Depot and Lowe’s. Both have a 48-hour return policy, whatever the reason for the return — wrong size or colour, an impulse buy, and so on. Some of these products may have dents or scratches on the surface. Therefore we are able to lower our prices and provide additional discounts on top of the current sale price.

All of our appliances have been tested and are in good working condition. Cosmetic defects such as scratches and dents will not affect the performance of the appliances. Our products are 100% functional, with 12 months of warranty.

We offer a free 1-year warranty from CPS, a third-party warranty company, and extended paid warranty plans. The price of the extended warranty is very reasonable and includes labor and parts (you may have to pay CPS a $99 deductible for warranty service).

The first 30 days are covered by the store, also including labor and parts; the warranty company covers the rest of the term. Since we are a scratch & dent store, if the internal function of the unit has any issues during the first 30 days, our store will take full cover for it. If the issue is caused by a third party or the customer, the store will charge a $50+ service fee, depending on the situation.

CPS charges a $99 service fee per case; the warranty includes labor and parts. CPS will fix it first. If it cannot be fixed, CPS will replace it. If you do not like the replacement, you will get money back based on the replacement value.

Customers must register their warranty within 30 days. You will lose the warranty after 30 days without registering.

• Express delivery gets your appliances to your home in less than 48 hours.
• The delivery fee is an estimate.
• The delivery fee and any service fee are not refundable once the unit is out for delivery.

• We are selling scratch and dent appliances — the 48-hour returns from major department stores. So they are NOT "brand new" in that sense.
• Each appliance is sold AS-IS and WITHOUT the manufacturer warranty.
• All sales are final. All scratch and dent appliances will have various cosmetic scratches and dents. Scratches and dents do not render an item to not be in working condition.

• Within 48 hours of delivery, if the product is not working, the customer can exchange it for another unit or return it. After 48 hours, returns are not accepted.
• Returns carry a 30% restocking fee. Customers are responsible for getting the right specifications of appliance — size, gas or electric, and so on — for their purchases. If needed, we are able to pick up for an additional fee.
• Physical damage or installation damage on the unit caused by customers cannot be returned.

For pickup customers, if the product is not working, customers are responsible for returning the unit to the store in order to get a refund or exchange. If needed, we are able to pick up for an additional fee.

Pensacola (9326 Pensacola Blvd): Monday–Saturday 9:30am–7pm, Sunday 11am–6:30pm.

Tallahassee (3707 Apalachee Pkwy): Monday–Saturday 10am–7pm, Sunday 11am–6pm.