What is a scratch & dent appliance?
Fully operational appliances with cosmetic marks, sold at steep discounts — tested before they are delivered and covered by a 1-year warranty.
From the factory to our floor
How a unit gets here
- 1
A scratch or a dent
Occasionally when an appliance leaves the factory, it may have a scratch or dent on it somewhere. The cosmetic issue is discovered before customer delivery.
- 2
Never used, still protected
In most cases these appliances were never used. The factory carton has been removed, but the units are protected with corner boards and wrapped in protective film.
- 3
Tested before delivery
Every appliance is tested before it is delivered. Scratches and dents do not render an item to not be in working condition.
- 4
Sold with a warranty
A free 1-year warranty, parts and labor included — the first 30 days by the store, the rest by CPS.
Disclosure
What to know before you buy
We are selling scratch and dent appliances — the 48-hour returns from major department stores. So they are NOT "brand new" in that sense.
- Each appliance is sold AS-IS and WITHOUT the manufacturer warranty — our own 1-year warranty replaces it. Brand new items come with the manufacturer warranty.
- All scratch and dent appliances will have various cosmetic scratches and dents. Scratches and dents do not render an item to not be in working condition.
- Customers are responsible for getting the right specifications — size, gas or electric, and so on.
- All sales are final, apart from the 48-hour return window below.
Before you buy
Delivery, returns and pickup
Delivery
- The delivery fee is an estimate.
- The delivery fee and any service fee are not refundable once the unit is out for delivery.
Returns
- Within 48 hours of delivery, if the product is not working, you can exchange it for another unit or return it. After 48 hours, returns are not accepted.
- Returns carry a 30% restocking fee. Customers are responsible for getting the right specifications of appliance — size, gas or electric, and so on — for their purchases. If needed, we are able to pick up for an additional fee.
- Physical damage or installation damage on the unit caused by customers cannot be returned.
Self pickup
For pickup customers, if the product is not working, customers are responsible for returning the unit to the store in order to get a refund or exchange. If needed, we are able to pick up for an additional fee.
Inventory changes regularly
Every listing on this site is a unit we physically hold in Pensacola or Tallahassee.